The Director of Operations is a highly assertive, passionate, organized, people-oriented expediter who operates with high urgency. They have strong communication skills and naturally connect with others. When people who know them describe them, they point to their energy and passion. They are dynamic, fearlessly resourceful and will push to get answers.
This individual possesses a strong desire to have a position where they lead and influence others. They are natural leaders who embrace succeeding through others, bottom-up leadership and building a team. They view learning as the foundation of their action plan. They understand basic financial reporting (e.g P&Ls and spreadsheets) and how to use these to make the right business decisions. They are highly responsible and accountable.
The Director of Operations is committed to completing tasks the right way with a high degree of quality. They are deeply committed to supporting the team leader in achieving greater and greater levels of success, and developing their own skills and developing into a supportive leader on the team.
As the success of the team grows, this individual will be an integral part of hiring, training and leading additional team members to ensure all administrative tasks of the lead agent’s business continue to be completed to high standards with maximum efficiency.
A successful candidate will be efficient and passionate about teamwork and want to succeed at a high level.
Build, implement and manage all systems for clients, lead generation, database management and back office support
Support the transaction – oversee all transactions through closing
Coordinate marketing events and client activities
Manage website, blog sites and social media
Act as a liaison between clients and agents
Compile and distribute weekly/monthly reports to clients (buyers and sellers)
Manage the contract to close process
Be the first point of contact in handling customer inquiries and complaints
Create, maintain and utilize a complete lead follow-up system
Keep agent informed about challenges and issues that need to be handled
Is responsible for hiring, training, consulting and holding accountable all administrative team members
Willing to put in the extra hours for success and growth!
Technologically savvy and able to learn new programs quickly and able to troubleshoot common issues; proficiency in Word, Excel, Powerpoint, Outlook and Internet skills
Experience managing people and projects
Possess a high level of self-confidence and demonstrate the ability to take initiative
Have excellent attention to detail and high-level accuracy with documents
Ability to assess, prioritize and act quickly
Learning based and solution oriented
Deadline driven and extremely organized
Continue to maintain the goodwill and reputation of the entire team
A true professional, who supports the entire team in achieving their goals