Position title
Listing Manager
Description
Dalby Home Team

The Listing Manager is an individual who relishes the opportunity to implement and manage multiple systems with minimal supervision. The Listing Manager is deeply committed to completing tasks the right way with a high degree of quality, attention to detail, and consistent communication. This person has immense focus and an eye for detail, as well as the ability to stay calm among the whirlwind and urgent matters. Customer service – to our clients and to our colleagues - is near and dear to this individual because people matter the most. The right candidate thrives in a fast-paced environment to support the team in managing the client experience and will take on a wide variety of challenges and provide creative solutions. A true professional that is accountable, flexible, driven and motivated to take the team to the next level.

Responsibilities
  • The main point of contact handling customer inquiries and calls
  • Respond to all incoming client communications the same day within normal business hours.
  • Audit all listing files and update CRM accordingly
  • Foster customer loyalty/referrals through high-quality interactions at each step. Client care and coordination. Keep the lead agent informed regarding problems or issues that have been handled or need support. Always owning the responsibility of completion.
  • Create pre-listing paperwork
  • Create Listing Presentation and CMAs/pricing
  • Consult and coordinate with Sellers on photos, staging, repairs, cleaning, signage, access requirements, and marketing activities
  • Send out Listing Agreement Disclosures for signature via Docusign manage KW compliance
  • Order Home Warranty when applicable
  • Preferred vendor/client coordination when applicable
  • Schedule sign install, photography, and staging
  • Build a listing in MLS system to include photography selection, remarks writing input verification
  • Manage Showing System instructions for each listing, as well as all feedback provided
  • Handles any changes or updates that need to be made in MLS: price change, status change, etc. Monitors marketing sites for proper syndication: KWLS, Zillow, Trulia, Realtor.com
  • Order marketing material for the agents: Just listed postcard, brochure, Open House flyer, any specific marketing requests for video, virtual tour, social media, etc.
  • Schedule all Open Houses
  • Update Team spreadsheets reports regularly so most up-to-date information is provided
  • Meeting commitments and goals set on 4-1-1
Qualifications
  • Bachelor's Degree preferred
  • Real Estate or service industry experienced preferred
  • Strong written and verbal communication skills
  • Ability to build rapport
  • Great ability to focus
  • Concerned about doing things the right way
  • Calm under pressure
  • Service-based attitude
  • Self-motivated and able to work well independently
  • Able to set priorities, plan and organize tasks and complete tasks on time
  • Demonstrate problem assessment and problem-solving skills
  • Strong organizational and follow-through, ownership and accountability
  • Ability to learn new processes and procedures
  • Extreme attention to detail and accuracy
  • Desire to exceed customers’ and agents’ expectations
  • Maintain a goal-oriented focus
  • Demonstrate initiative, reliability and teamwork skills
  • Proven ability to succeed
  • Knowledge of MAC computers
Employment Type
Full-time
Industry
Real Estate
Job Location
Austin, TX, US
Base Salary
$40,000 plus bonus potential
Date posted
December 11, 2020
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Position: Listing Manager