A lot of us in the Real Estate Industry know the benefits to hiring a great coach, It’s likely that if you are an Agent reading this right now you have a coach. Over the last few years we have seen a massive increase in Operations Coaching within Canada and the US. Its evolved from Group Coaching programs for a large group of Admins, into Elite 1-1 Coaching with a strong focus on Growth for your Ops person/team.
As a Director of Operations for one of the top Real Estate Teams in Canada, I contribute a lot of my success to my Coach. My Team Leader saw the importance of investing in my growth, knowing that it would come full circle back into our team and didn’t hesitate to invest in Coaching to help me grow in my role. In fact he also called it “leverage” for our business. He was able to continue to focus on his top 20% while he knew I had assistance in Operational things that were not necessarily his strengths
I feel so passionate about Operations Coaching and wanted to share 4 great tips why hiring an operations Coach will propel your business and create a world of culture and partnership with You and your Administrator.
#1 – They help you see your blind spots
When I first started coaching, I was really unaware of what I would truly need from a coach. I didn’t know how I would utilize our time together. My Coach spent our first few calls together understanding the business, the vision, and how I wanted to grow in my role. Our team is very fast paced and and often we would get “into the weeds” My Coach was able to bring clarity when I felt lost. I have learned how to maneuver “the weeds” without interrupting my team leader through Coaching.
#2 – They’ve been in the trenches
One of the benefits to finding the right coach is knowing if they have been in the role themselves. Having full knowledge of the role and how effective systems work. One of the reasons Your Realty Leverage Coaches are one of the most sought after Coaches is because they are in the trenches themselves. They all currently run teams, Transaction Companies and live and breath the systems and models of the Real Estate Industry. I know when I was choosing my coach, it was important to me that they knew about the industry I was in and we speak the same language. What better leverage for your Admin than someone who is hands on in the Industry. Or has been there at one point
#3 – Leverage
If you are an Agent reading this, and you wonder if you should invest in a Coach for your Admin – the answer is YES! If you have read this far, you already see the importance of it. Just like when you are training your Admin in their first 30 days, It probably felt overwhelming, and you may or may not have struggled with managing it all. Seek Leverage! Let someone step in and hold your admin accountable to growth plans, Following through on the ultimate vision. Empowering your Admin to grow is one of the most amazing things you can do for us!
#4 – Supporting the Systems and evaluating the business
Having an outside view on systems and models within the business is underestimated, Having an unbiased third party insight to your business is a massive value add within Coaching. One of the things I love about Your Leverage Coaching, is the coaches ability to ask questions around the business, and be able to hold clients accountable to system audits. Which by doing so increases productivity and the Foundation of your systems. The Coaches with Your Realty Leverage are experienced in Systems, and Operations. Having that wisdom handed down to your business and your Admin is an incredible asset to the growth of your business
Coaching is a commitment and when partnered with the right Coach – Your success, your growth have no limit.
When you hire an Admin you make a massive commitment to team growth and more importantly the growth to your hire. This is something to not take lightly. Having a Coach to support your Admin in their goals and the overall goal for the team Allows you the opportunity to continue forward with your foot on the gas and more importantly know you are empowering your team (Admin) to help grow the business as well.
Nothing is more important than when an Agent and Admin are on the same path within the business.
Want to learn more about which one of our coaches at Your Realty Leverage would be a perfect fit for you? Email me at Valerie@yrltalent.com
The world is ever changing and many of us find that our version of, “Going to Work” has changed a bit from how things were years ago. Some of us no longer have to take that car ride or train ride stressing over traffic or delays while heading to the office. For many of us, our workplace is now wherever our computer is. There are many great aspects of having the option to work remotely, however a big concern of not only employers but employees is perfecting the ability to stay connected in a remote workplace. Employers want to be sure that their team is staying committed and working together. They want to be sure that employees can brainstorm on projects and streamline communication so everyone can stay updated and grow as a team. Employees want to know that they can receive a response to a question within a reasonable amount of time or receive guidance when necessary. They want to know they aren’t alone in their workplace even though physically we may be far apart. It may not always be easy to find a balance- the great news is, it is possible!
Most people have that aunt, uncle or childhood friend that lives or moved to another state or country. Don’t we find ways to stay connected to them? We call, text, reach out via social media, or hop on a video call. So why do some people find it so difficult to stay connected in a virtual workplace? Nowadays people talk more in the virtual world than having a face to face conversation. Social Media allows ways to stay connected to the masses. Just because we don’t see everyone in person doesn’t mean it is impossible to get to know one another and form lasting relationships. So how do we stay connected and engaged? What is the right answer? Simply, there is no one answer. There is no one size fits all solution. We need to remind ourselves that what is a good form of communication for one person may not be the best fit for another. We need to try different methods until you find what works best.
There are multiple opportunities and tools we can use to stay connected. You can use an app for your communication platform such as Slack, Staff base or Google Chat. You can manage tasks with programs like Monday.com, Smartsheet, or Asana. There are an abundance of tools at your fingertips to use to keep in communication throughout your day. Poor communication in a workplace is not due to the lack of programs available to utilize. In order for people to stay connected each employee must accept that a part of working remote, especially when on a team, is to commit yourself to staying connected and add in the extra effort to do so.
You can add fun ways to stay connected such as celebrating team birthdays. If your team does not already document when all birthdays are, take it upon yourself to make note in your calendar the next time it is someone’s special day. Then you can reach out, send a funny card or simply send a quick text to let them know you care. In the workplace a common gathering area is usually wherever the coffee is located. In the virtual world we may not be able to share a pot of coffee however you can set up a coffee break with a co-worker and pick up the phone and chat for your break. Try and keep the conversation away from workplace topics and stay focused on giving yourself the break you deserve.
Forming relationships is an integral part to ensure we are improving communication.
Teams can set up weekly or daily calls and have specific topics to discuss. By alternating topics (not all business related) you can get to know one another, on not only a work level, but get to know more about your coworkers’ personalities and interests. Teams can set up gatherings which can be done virtually or in person. If sticking to the virtual world there are many different classes that you can provide as options for employees to join. These options can be suggested during work hours but also as after work functions. You can suggest classes to improve different skills related to the job or find fun classes too, such as learning a new hobby. Virtual events could include painting parties, a virtual game show or trivia nights. Offering options such as these allow for great team building opportunities.
Each person in a company holds individual importance to the functionality of a business as a whole. If one part is missing or lacking the whole group does not succeed. You can avoid this by making sure your teams communication skills are constantly improving and evolving. There are so many different ways we can stay connected but if you do not stick to the 3 C’s no number of apps, classes or events will help. The 3 C’s are: Create. Consistent. Communication.
We need to work on each of these items as a whole and Create Consistent Communication while also working at these three items individually.
Create: We all look to create the next best thing in the workplace. Whether that is creating a goal, creating a new product, creating a better way to systemize or a way to make a company succeed or improve. It is important to push ourselves and always be raising the standard of what success is to us. This can only be done by creating an environment for success. By opening the doors for communication to flow freely.
Consistent: It is important to stick to what you say you will do. Make sure you reply within a timely manner when someone reaches out. Setting clear and concise structure on expectations in regards to communication responses is important to maintaining consistency. Not only is it important to stay consistent with your timeliness and dependability you must stay consistent with your quality of work. Working in a remote world it is always great to reach out and have someone give their feedback. This is an excellent way to get a chance to engage with your team one on one and strengthen communication.
Communication: Communicating does not have to be done only in a verbal manner. You can reach out to coworkers by emailing, texting or by setting up a video call. Find what suits you best, and also utilize all of the options available to us in this modern world. There is no reason that reaching out and communicating should be difficult.
Each employee holds their own unique importance but together it means so much more and we can achieve so much more. This is the same as these three simple words. It is a choice to stay connected in the outside world as it is in the virtual world. You can be an introvert in either situation but it is the sole responsibility of every remote employee or employer to dedicate yourself to finding a way that works best for you to let your personality shine and create memorable conversation.
It is your job to Create.
It is your job to be Consistent.
It is your job to Communicate.
Congratulations on taking the first step towards leveraging your time with your new hire! The first 90 days of training can be the most critical in building the foundation for success.
Here are some tips and tricks to make sure you get the most out of your first 90 days
of training with your new hire:
Prepare your trainee for success:
Prior to your new hire’s first day on the job, make sure you have their workspace set up. They should have access to a computer, business email address, access to your Cloud Storage system with editing privileges, and log in information for the MLS, CRM and any other required systems. Taking the time to prepare prior to your new hire starting allows them to hop into your systems and start learning the business on Day 1.
Know Your Team’s Missions, Visions, Values, Beliefs and Perspectives:
Where does your team want to be in the future? What are your team values, beliefs and perspective What is your team “Big Why?” When building your team, the vision of where your team wants to be in the future and the growth path should be step 1. Team culture is important for recruiting and retention. People desire to know WHY they’re doing what they do. If you don’t have these in place, take time to build it with your new hire.
Know their role:
Before your new hire takes the seat next to you on your team, it isimportant that you outline what their 20% is. During onboarding, you should go over what 20% of your new hires’ tasks will produce 80% of their results. A customized 30-60-90 day goal plan, tailored to your business and your hires 20% should be created together with your new hire. These 30-60-90 day goals outline how your new hire leverage your time allowing you to spend more time on your 20%.
Create a learning environment:
To create the best learning environment on “In the Business” training, it is important to set up time for your new hire to shadow you or the team in your business. Whether it be prepping for a listing appointment or how you organize your inbox, the more they can grasp the way your business runs, the quicker they can jump in and leverage your time!
Set up team meetings:
In addition to scheduling shadowing opportunities, you and your new hire should have weekly one on-one meetings. It is important that these meetings do not get skipped! These meetings should be 30 to 60 minutes to check in on their progress toward goals. If you have more than one team member, make sure you are scheduling a weekly team meeting to check on team progress towards goals, building rapport, and accountability.
A daily morning check-in ,for 10-15 minutes, to outline priorities for the day, and get updates on wins or challenges from the previous day should occur also. A combination of shadowing time and weekly meetings allows for an open line of communication between you, your team, and your new hire to ask questions and make sure everyone is reaching toward the same goals.
On your new hire’s first day, we encourage an Expectations Conversation. This conversation should walk you and your new hire through talking about honesty, how someone can win or lose with you, sensitive issues, expectations, standards, and accountability. Having this conversation on your new hire’s first or second day sets a standard for how you two can communicate and work together in a new partnership.
Create a System for Priorities & Urgency:
When you are sending action items or goals to your new hire, it is a great idea to set a timeline for when it needs to be completed. This allows them to prioritize important tasks over the other “stuff” on their plate and learn how you prioritize tasks.
This is a snapshot of tips and tricks that allows your new hire to feel supported and lay a foundation for success. Should you have any questions or want to dive deeper into Training Best Practices- feel free to reach out to email@example.com, we would love to help!
Blogger: Allison Schoch, Trainer, Your Realty Leverage
We talk about it constantly. Right? In the world we currently live in, it’s not uncommon for people to ask you how your mindset is, how you’re feeling, “where your head’s at”. Diving into how mindset, performance, relationships, and growth tie together can get pretty uncomfortable, yet enlightening. Let’s talk about it.
Your mindset is determined by your surroundings. WRONG.
Determined? No. Influenced? Yes. You get to make a conscious decision, every second of every day, how you choose to approach, execute, deliver, and maintain your day and how you show up. If you allow yourself to accept the idea that you are “just that way” and “that’s just the way it is” then that’s what you’ll be and what it will be, the funny thing about your brain is that it believes you, and it will manifest whatever you tell it that you believe to be true. Be careful what you tell it, it takes it’s job very seriously.
Self care is only necessary when you’re tired or overwhelmed. WRONG.
Do you wait until you are completely out of gas and broken down on the side of the road to add gas to your car’s tank? Do you wait until every dish or piece of clothing in your home is dirty before you start washing? Of course not, you know the process and the cycle, and you know to be proactive, you need to wash the dishes and the clothes to ensure you never run out. Here’s a big one, do you let your phone completely die before you plug it up? Ouch, right? I highly doubt that’s the case. Why should your self-care or recharge for yourself be any different? You are proactive in the pursuit of making sure the things in your life have what they need to continue to run and move forward, yet you ignore the signs that you also need that.
Some days I don’t choose my mindset or how I show up/feel, I am just existing and going through the motions. WRONG.
Whether you consciously say, I’m going to have a great day or today sucks, you are still making a choice. Making an effort puts you in control of your day and your mood. Ignoring it or choosing not to acknowledge it, does not mean it does not exist or is not relative, it just means you are choosing to take a reactive approach that will likely create frustration and chaos and leave you in a constant state of overwhelm and burn out.
Your mood and your mindset are the same thing. WRONG.
Moods are the emotions we feel. A mindset is the thoughts and ideas that go along with that mood. In order to understand how these two interact, you need to pause and think about what you’re feeling and why. Put those feelings into words, like, “Goodness, I’m really upset right now” or “I’m feeling really lonely.” After you have identified the WHY, you must then accept what you feel. Whatever you feel is OKAY- let yourself feel the feelings- it is normal to be annoyed when it rains every day of your vacation. It’s part of being HUMAN. What you do next is the pivotal piece. Choose how you move past it. What comes next for you to shift? How are you going to change the narrative around the rain? Go dance outside? Read your favorite book? This is where you get to decide. Choosewisely.
Growth always comes with pain. Wrong.
Growth will come with discomfort, you are venturing outside of your comfort zone. Growth can happen in your comfort zone and outside of your comfort zone. Reflection and self awareness often comes within the bounds of your comfortzone. The key factor is being willing and receptive to the growth, you have to embrace it and absorb it, uncomfortable or not, discomfort is temporary, growth is permanent.
Everyone who loves you will always support your growth. WRONG.
Ouch, right? That one stings. Let’s be clear here- people who love you, likely support you and your success, and that does not always mean that they support your growth. The funny thing about growth is that often we find that people, relationships, habits, and hobbies that we may have had our whole lives no longer serve us or bring us joy, and when you make big transformational changes like that, it makes people around you uncomfortable. The case here is usually that people see this as a “sudden” change, they don’t see the internal process you have gone through to come to your decisions and the revelations you have made to get here, and they become defensive because they feel like it’s personal. The only thing you can do here is what is best for you and who you are becoming. This piece of growth and success is likely the hardest, be steadfast, it will be worth it. Learn to be okay with the fact that not everyone will be a “life long” part of your story.
What steps can you take TODAY to shift your mindset?
The way you talk to and about yourself, let’s start there.
Replace/eliminate words that have negative connotations.
- Want vs. Choose (Ex: I want to be better vs. I choose to be better)
- Try vs. Will (Ex: I try to improve vs. I will improve)
- Eliminate just (implies lack of importance) (Ex: I just need to. I just want to. I just have
- Give some day, soon, one day, later a timeline for self accountability purposes. Nail down a timeline- don’t leave it out in space.
Our mindset influences every conversation, interaction, relationship, and step we take every day. It is such an important piece of achieving your goals to be who, where, and what you want to be. It is the key to the car that will get you to that place, make sure you are utilizing the power in that key- it is far more strenuous and exhausting to push a car than to just put the key in and drive.
Before you stop reading and think “I’ve read the MREA, this isn’t for me”, answer this question: Do you want your business to grow exponentially in the future? Almost all of us would answer that yes, of course, we want to grow. Yet many of us will accidentally ignore one of the single greatest tools we can have in our real estate business because we’ve read it before: the Millionaire Real Estate Agent.
If you’ve ever interviewed for a job, you’ve probably been asked to tell a little about yourself. This question will stump candidates and cause them to stumble if they’re not prepared for it. It’s a question that can make or break the interview for a candidate depending on how it’s handled.
Time blocking is a simple concept yet very important. The issue isn’t so much as to timing itself. There are 25 hours in a day, 7 days per week. There is no changing in that. The issue is how we control that time.
Are you being production and efficient with the time you are given? Your One Thing is the first thing you block out. Why? What is the ONE Thing you can do this week such that by doing it everything else will be easier or unnecessary? When you block out your time, there should be zero distractions and nothing to take you away from it.
Time blocking should also be put in writing and can be changed as much as needed to ensure deadlines and tasks are being met.
Control your time, stick with it, and the more you narrow down your focus, the more extraordinary your results will be.
The 80/20 Rule
20% of your efforts lead to 80% of your results. The principle was suggested by management thinker Joseph M. Juran. It was named after the Italian economist Vilfredo Pareto who discovered that 80% of income in Italy was received by 20% of the Italian population.
The assumption is that most of the results in any situation are determined by a small number of causes. There are certain things we do that account for the majority of our results.
Just remember, doing a lot of things is never a substitute for doing the right things. Focus on activities that produce the best outcomes and avoid activities that produce little to no results.
6 Interview Tips That Will Help You Get The Job
1. Research the company
2. Practice & prepare
3. Get Ready Ahead of Tiem
4. Be on Time (that means early)
5. Show What You Know
6. Follow Up
7-Step Interview Prep Plan
• Research the organization. This will help you answer questions and stand out from less-prepared candidates
• Compare your skills and qualifications to the job requirements
• Prepare responses
• Plan what to wear
• Plan what to bring
• Pay attention to non-verbal communication
• Follow up
Writing an Effective Resume
1) Format Format Format: Is your resume easy to read with headings, bullet points, and a simple font?
2) Name, Phone Number, Email & City should be in your heading at the top of the page
3) Replace your “Objective” with a “Career Summary”
4) Identify Accomplishments, not just job descriptions
5) Add your graduation date(s) to school(s) attended
6) Cater your resume for the Industry: look up key words used in the job descriptions you are applying for and see if that applies to you
7 Signs of Talent
1) Talent finds solutions
2) Talent shares your goals and fulfills your needs as a natural by-product of fulfilling their own
3) Talent knows what they want or is actively searching to know
4) Talent pushes you
5) Talent is continually raising the bar
6) Talent demands to be associated with Talent and attracts Talent to them
7) Talent talks the language of action and results
– Kelly Williams Realty, Inc Career Visioning –