Why is documenting your team’s processes important?

Blog Banner (10)

Building a highly profitable and successful business in real estate is a feat of its own, but what comes next? Once you’ve done the work to get the business, the next step is to hire an admin to help you as an agent/Rainmaker stay in your 20%: selling! Hiring an admin to help support the backend of your business is a huge step, but what’s more important is having streamlined processes and a solid foundation for you to grow your team. 

One of the most important things your new admin will get out of training with Your Realty Leverage is a written Operations Manual or a Standard Operating Procedures (SOP). But why is this important to your team? An Operations Manual is built with the most important things that your team does. From standard team information to what to do when a new lead comes in, it helps create a standard process for the team for each detail in your business. The best part of an Operations Manual is that it is 100% customizable to YOUR team and YOUR processes! Regardless if your business is mostly referral-based or lead generation based, there’s a listed process for every step. 

Some of the major sections in an Operations Manual are:

  • Operations/Administrative
  • Brokerage Information (splits, caps, etc.)
  • Lead Generation
  • Sellers
  • Buyers
  • Economic Model
  • Budget
  • Organizational Model/Team Structure

This Operations Manual/SOP can “live” in many different places. Trello, Google Sites, Google Docs, etc…there are no limits! A personalized and built out Operations Manual can do many things for your team. It can be used as a training tool for new team members (admin or agents) to learn your team’s processes and procedures. It can also be used to set expectations for your team to refer back to. 

Have an experienced or new admin you would like to build out an Operations Manual? Reach out to us at info@yrltalent.com for more information on how we can help! 

Comment Form