Position title

Note: Please do not reach out to the company directly, contact us directly through this ad. Contacting the office directly will immediately disqualify you from the opportunity.

Director of Agent Services/Agent Services Manager

The Director of Agent Services must understand that to run effectively and efficiently a fast-paced office. They must tend to their teams needs in such a way that they are receiving a high level of service and remain satisfied with the level of service provided to them by our team.

Ideal candidates for this position will need to have a relationship-based attitude as a result of the team member being the customer and understand that the team will seek them for guidance, encouragement, and enthusiasm. The ideal match must have a positive, cheerful, servant’s heart to assist our associates.

$70,000 annually + Bonus Potential + 13 Paid Holidays + PTO/Vacation + Health Insurance + Retirement Match


This opportunity will assist in the management of the office by providing support and feedback to the lead administrator and Team Leader on all matters affecting the productivity and operation of the office as a whole.

Job duties will include:


  • Assisting with answering telephones and direct callers appropriately
  • Assisting with the organization of monthly training calendar
  • Assist with data entry for office listings and sales
  • Assist with daily schedules, tasks, flyers, database management, and recruiting
  • New Agent Orientation/Onboarding
  • Agent accountability in facilitating all aspects of Onboarding/Office Trainings
  • Assisting with Social Media Updates
  • Organizing, Coordinating, and Marketing of ALL KW Events and Training such as:


Monthly Team Meetings

Red Day

Meet & Greets

Blood Drives




Lunch and Learns

Broker Forms & Best Practices

Annual Summer Party & Christmas Party


Tech Summits

Open House Weekend

Vendor Training Classes


  • Maintain Market Center website and Team Leader Career Website
  • Trainings in the Market Center
  • Track and Report Weekly, Monthly and Annual Associate Awards
  • Any other tasks assigned by management
  • Impeccable time management skills, organizational skills, interpersonal skills, and communication skills
  • High school diploma or G.E.D. required
  • Experience handling confidential information and adhering to strict deadlines


  • Strong written and verbal communication skills- exceptional grammar and spelling
  • Marketing skills a plus
  • Exceptional organizational and project management abilities
  • Great ability to focus and complete time-sensitive tasks
  • Concerned about doing things the right way
  • Calm under pressure
  • Learning-based
  • Service-based attitude
  • Proven ability to succeed
  • Ability to successfully juggle multiple projects
  • Self-starter
  • Superb attention to detail
  • Associates degree or higher education
  • Comfortable with all social media platforms and basic technology
  • Experienced with Microsoft Office (Excel, Word, PowerPoint) and Google Suite
Job Benefits
$70,000 annually + Bonus Potential
Employment Type
Job Location
Base Salary
Date posted
November 19, 2021
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Position: Director of Agent Services KW BOSTON NORTHWEST CONCORD, MA US