Position title
Vice President of Operations TMA Remote
Description

Do you have a passion for serving others through your leadership, building a business without limits, and a desire for unlimited growth potential? Are you looking for a supportive team environment where everyone works together for the greater good? We are in search of an accountable, motivated, goal-oriented, organized, customer-focused problem solver who has great communication skills and a desire to grow and build in a fast-paced environment.

This is a remote role, but you must be based in the United States

Responsibilities
  • Lead the Team
  • Implement the CEO’s vision
  • Track and achieve goals for sales, contracts, and profitability
  • Obtain and dominate market share
  • Consult the team and provide training opportunities
  • Work with the CEO to develop, implement, and improve the systems of all
  • Oversee recruiting and training of all team members
  • Oversee all financials to include, but not limited to Budget, Profit Loss, Income
  • Statement, Payroll, Bonuses, and any other financial obligations of the company
  • Create and maintain an Operations Manual that documents all Team systems and standards
  • Oversee all company marketing and branding
  • Receive surveys from 90% of clients
  • Receive reviews from 90% of clients
  • Receive referrals from 50% of clients
  • Manage staff to acceptable professionalism and job performance
  • Research competition and develop business prospecting and marketing strategies to successfully compete
  • Conduct performance reviews of staff and associates
  • Do whatever it takes to keep the business moving forward including, and not limited to, stepping into any role on the team as needed
  • Hire, Train, and hold team members accountable
  • Plan and lead Team Stand-Ups, Weekly 411 Meetings, Quarterly Retreats, andAnnual Business Planning
  • Be the first point of contact in handling client inquiries or complaints
  • Keep the CEO informed regarding all problems or issues that need to be handled
Qualifications
  • Remote role must be based in the United States
  • Ability to effectively communicate both written and orally
  • Problem-solving skills
  • High level of accountability
  • Goal setting and planning skills
  • Positive attitude
  • Professional demeanor at all times
  • Solution-based, always lead with the solution
  • Displays excellent leadership skills
  • Self-motivated and able to work well independently
  • Able to set priorities, plan and organize tasks and complete tasks on time
  • Demonstrate problem assessment and problem-solving skills
  • Strong organization and follow-through
  • Understanding of ownership in a role
  • Ability to learn and implement new processes and procedures
  • Extreme attention to detail and accuracy
  • Desire to exceed customer and agent expectations through training of team
  • Maintain a goal-oriented focus
  • Demonstrate initiative, reliability, and teamwork skills
Job Benefits

$75,000 - $80,000 +bonus potential

Employment Type
Full-time
Job Location
Base Salary
$75000-$80000
Date posted
September 9, 2021
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Position: Vice President of Operations TMA Remote