Our Coaches


Each of our coaches has been carefully, hand-selected to work with our clients. They must meet an extensive list of criteria, currently be working in the field, complete a thorough 90-day onboarding program and continue to meet and exceed the expectations of our clients. Our coaches are held accountable to their clients' RESULTS.

Vice President of Coaching & Consulting

Alana has been with The Loken Group of Houston, TX for 7 1/2 years and currently serves as Vice President of Operations. She is responsible for coaching and training the administrative staff, creation and implementation of systems, and process excellence. Alana is passionate about building trusting relationships with customers and colleagues by maintaining a strong, positive culture and motivating teammates to meet high-performance standards. She will maintain her current role within The Loken Group as some of the most valuable lessons come from being in the “trenches” with fellow administrative professionals.

As Alana shared with us, "I am looking forward to growing other admin into their full personal and professional potential through coaching and mentorship and am also excited about the opportunity to work for my first coach (Brindley Tucker) and her incredible staff on this next chapter!"

Coach & Consultant

Valerie has been in the real estate industry for six years and is the Director of Operations for Knighton Real Estate Advisors, one of Canada’s top three real estate teams.  Valerie is extremely passionate about helping others and spends a lot of her free time learning and educating herself so she continues to show up 1% better every day.  She is NLP certified and a John Maxwell Certified Coach.  Her certifications and Valerie comes equipped with Valerie’s most recent accomplishment was the publishing of her 1st book. Title Empire Builders - systems and models to build a successful business.

Valerie's favorite role is Mom to three incredible little men who have proudly made her a hockey/soccer mom. Valerie’s mission is to inspire others through her actions, laugh at herself so others experience joy, give before she receives, and lead with passion and kindness that encourages others to follow.


Kayla is the Director of Operations for ThinkLiveBe team created by Kathryn Stelljes and powered by Keller Williams. She has dedicated her growth to becoming a force on the operational side of the real estate industry.  Passionate about helping others achieve their ultimate potential, Kayla is focused on leveraging people and systems to allow agents to provide the best experience possible for their clients.  With a background in the medical and hospitality industry, she is consistent in her need for detail and organization as well as genuine customer care.  Kayla is also the chapter president of Orlando’s KWYP chapter, as well as a member of her local toastmaster's chapter.

Coach & Consultant

Russell is an Associate Broker who has been with The Stern Team for over 6 years. He is the Director of Operations overseeing the financials, marketing systems, and strategies, along with the transactions. He attended BYU and graduated with a degree in business management. He has an extensive background in running small businesses along with sales. He has been in the real estate industry since 2008. During that time he has worked as a sales agent, worked for a law firm that specializes in short sales and helping homeowners in default, a title company, a transaction coordinator with The Stern Team, and now the Director of Operations.


A Midwest native, Mandy has been in the Houston area for the last seven years, all of which have been spent working in the Real Estate Industry. For the last three years, Mandy has been a Listing Partner with The Loken Group where she provides providing listing support for three of the team's top listing producers. Mandy closes, from agreement signed to close, over 200 files a year.  Her passion is to help everyone around her see and grow into their potential.   In her spare time, she loves spending time with her 2 kiddos, reading, writing, and finding her zen in yoga.  Mandy is also a published author.


Dawn Kelly started her Real Estate career in 2005 as a receptionist at a brokerage in San Diego. In the following years, she worked for top producers and eventually moved into the role of team manager and transaction coordinator.  In 2016 Dawn Kelly branched out on her own and started New Dawn Transactions.  Dawn Kelly and her team close over 500 transactions a year and work with multiple Brokerages and Realtors all over California.


Shanda Macomber, as CEO for Be Happy TC, is the driving force for the success of the growing independent transaction coordinator company. She has been in the Real Estate business since 1999 and has worked as both an Operation Manager as well as a Transaction Coordinator. Shanda and her team have closed over 10,000 files and know-how unique and important the details of each file are. She is passionate about helping others learn and seeing them grow to their full potential. When she is not working Shanda enjoys spending time with her husband, River, and her 2 dogs and cat.

Interested in Becoming a Coach?

We are always interviewing potential coaches to help our clients acheive maximum RESULTS!